POhWER advocates can help you to make your complaint and support you through the NHS Complaint process, NHS complaints may be about hospitals, GPS. Pharmacies, Opticians, Community Health and Mental Health Services. The service is for all ages, is free and confidential. We also have access to interpreters. An Advocate can :
• Listen to your concerns
• Help you to write a complaint letter
• Attend resolution meetings
• Answer any questions about the complaints procedure and explain your options
• Provide a step by step guide to the complaints process and some self help tools
• Signpost you to the right organisations outside of the complaint process if you need these
• Listen to your concerns
• Help you to write a complaint letter
• Attend resolution meetings
• Answer any questions about the complaints procedure and explain your options
• Provide a step by step guide to the complaints process and some self help tools
• Signpost you to the right organisations outside of the complaint process if you need these
Where they Work: Kensington & Chelsea, Westminster
For disabled people who need additional support to live an independent life. Information, one-to-one and group support for people who have a social care need, including help with assessments, monitoring and recruiting personal assistants.
Where they Work: Kensington & Chelsea
The project works closely with RBKC's sensory team to provide benefit and grant application support to those who are blind or partially sighted, as well as enable users to access other services and activities provided by the organisation.
Where they Work: Kensington & Chelsea
Provide advice on social welfare issues such as benefits and housing. Clients are supported in resolving welfare issues, helped to make benefits applications & maximise income.
**Referrals made via SystmOne MCMW** or directly to provider (outside of MCMW)
**Referrals made via SystmOne MCMW** or directly to provider (outside of MCMW)
Where they Work: Kensington & Chelsea, Westminster
Our welfare benefits caseworker offers advice on welfare benefits issues to people who live in Kensington and Chelsea only. We specialise in helping people to challenge unfair decisions about their benefits.
Where they Work: Kensington & Chelsea
Generalist advice is available to residents of the Royal Borough of Kensington and Chelsea. The advice centre offers a drop in service for quick queries, office appointments, home visits, phone advice. Monday, Wednesday and Friday 10:30-13:00. Other times by appointment.
Where they Work: Kensington & Chelsea
We provide accessible Information, Advice and Guidance to Deaf people in their first language. Our areas of expertise include benefits, money, housing, employment, debt and family/domestic.
Where they Work: Kensington & Chelsea, Westminster, Hammersmith & Fulham
Benefits, housing, grants and education advice for North Kensington residents delivered by The ClementJames Centre.
To make a referral or refer yourself please use this link https://www.kcsc.org.uk/page/north-kensington-self-care-referral-form
This service is for those over 16, living and/or working in North Kensington who have been affected by the Grenfell tower fire
To make a referral or refer yourself please use this link https://www.kcsc.org.uk/page/north-kensington-self-care-referral-form
This service is for those over 16, living and/or working in North Kensington who have been affected by the Grenfell tower fire
Where they Work: Kensington & Chelsea
Programme for offenders and ex-offenders which offers hands on support for people with a wide range of criminal convictions. Support for offenders and ex-offenders with mental health issues, including; personality disorders, depression, PTSD, or any issues affecting well-being such as social isolation, unemployment, stress and domestic violence.
Where they Work: Kensington & Chelsea
Islamic counselling is a faith based therapeutic approach. The service is open to people of all faiths and those of no faith; we work with clients based on their understanding of the world and what is important to them. The service is confidential and provided by qualified, accredited counsellors trained up to at least Level 4 who are DBS checked. The Lateef Project is registered with the Information Commissioner’s Office (ICO), so all data is protected and held securely. We have both male and female counsellors available. The service is available on Mondays, Tuesdays and Thursdays between 10 AM and 5 PM.
Our counselling service in this current situation is limited to a telephone-based and internet- based virtual service rather than face-to-face sessions.
Our counselling service in this current situation is limited to a telephone-based and internet- based virtual service rather than face-to-face sessions.
Where they Work: Kensington & Chelsea, Westminster, Hammersmith & Fulham