KCSC COVID-19 Update - 28 April 2020

KCSC COVID-19 Update - 28 April 2020

KCSC COVID-19 Update - 28 April 2020

KCSC will be sending out weekly bulletins in relation to the borough’s response to the Covid-19 outbreak – and more frequent bulletins should the need arise – to ensure that there is effective communication, shared widely.  

General update  

KCSC continues to attend daily virtual meetings of the Community Resilience group hosted by RBKC council, including key stakeholders such as the NHS, Public Health, Volunteer Centre K&C and other local organisations.  

The Council’s Single Point of Access helpline has been running for some time, and signposts residents to other sources of support including numerous voluntary and community organisations.  The Council has now added an online route for residents into the Under-65 food distribution offer (see below).

KCSC has been in discussion with sector partners, and RBKC Council, about a 'shopping' offer for vulnerable people unable to access food for themselves, who aren't eligible for food distribution services.  See below for details of how to access this service on behalf of eligible residents.

Voluntary and Community Sector services 

Under-65 food distribution service 

KCSC, in partnership with RBKC and the Volunteer Centre Kensington and Chelsea as part of the Community Resilience Group, supported by the Venture Centre, Bay 20 and Smart, have launched a food distribution service for vulnerable individuals and families who are under 65.    

Applications for the service can be made as follows:

  • By organisations using a standard referral form which is then sent to covid19foodsupport@rbkc.gov.uk.
  • The form can be completed over the phone, by organisations or individuals calling RBKC's Single Point of Access helpline on 020 7361 4326.
  • Individuals can also access the referral form online via the Council website.

KCSC is keen to increase the number of referrals into this service; it has been promoted widely but we still have fewer than we’d have expected in particular from the south of the borough. Organisations, community groups and others are asked to ensure that all of their service-users or other contacts who may be eligible for the service are aware of it.  

If you have any queries then please call KCSC in the first instance, on 020 7243 9800 or the Venture Centre on 020 8960 3234. 

65-plus service  

Age UK K&C, with many local partners (as per previous updates), is leading on providing additional support for people of 65 and older.   Free Care packages with food and basic essentials will be delivered to people over 65 who:  

  • Are self-isolating 
  • Live alone (or with a partner also over 65 also self-isolating)
  • Do not have local support networks who can bring food and supplies to them  
  • Have consented to receive the service  

For more information please visit Age UK K&C’s website.  If you wish to refer an Older Person in RBKC who meets the criteria above, please email their contact details to covid19refer@aukc.org.uk

KCSC helpline for the Voluntary Sector, agencies and health professionals  

KCSC is now running a helpline for use by organisations and professionals wishing to refer or signpost their clients to other services.   

Shopping service

KCSC is working with voluntary and community sector partners to co-ordinate a ‘shopping’ offer for vulnerable people unable to access food for themselves, who aren’t eligible for food distribution services.  Please call the KCSC helpline for more information. 

Information needed from organisations - what services are you currently running?  

KCSC continues to gather and update information from organisations about services that are now in place to support residents and the Covid-19 response, so that enquiries can be signposted effectively, including from the council’s main helpline.  We also need to know if your situation changes eg you can’t take any more referrals for a time. 

Please, get in touch to share this information with us if you have not done so already – email support@kcsc.org.uk and we’ll call you back or video call you as soon as we can.  

Emergency support for funding applications   

KCSC is offering the following support to any organisation working with residents in Kensington and Chelsea:  

  • Proof-reading grant applications 
  • Advice and guidance on project planning (whether longer-term or short-term in response to COVID-19) 
  • Telephone, video call or email support to structure funding applications 
  • Information, advice and guidance on short/long-term organisational development priority  

Please email support@kcsc.org.uk   

Additional information 

- Latest guidelines from Public Health England and NHS England, including guidelines on working in the community and home visits
RBKC dedicated Coronavirus (Covid-19) web portal
Doctors of the World updated Covid-19 Translated Guidance
Easy read information about Coronavirus from the NHS
- Age UK Food Bank Essentials Needed
General information about the condition

Click here for e-bulletin


News Types: 

Related News


We provide a range of services to local organisations such as help with setting up, develop, fundraise or improve your monitoring and impact recording.


Find out more



We provide a range of services and links that enable you to be involved and active in your community, whether it’s through volunteering, joining resident-led groups or accessing local services and activities.


Find out more