KCSC COVID-19 Update - 19 May 2020

KCSC COVID-19 Update - 19 May 2020

KCSC COVID-19 Update - 19 May 2020

KCSC will be sending out weekly bulletins to provide information about the response within RBKC to the Covid-19 outbreak. 

Please let us know if you have any comments, or would like to see any other information.

Latest news on activities in response to Covid-19  

KCSC continues to attend daily virtual meetings of the Community Resilience group hosted by RBKC council, including key stakeholders such as the NHS, Public Health, Volunteer Centre K&C and other local organisations.  

The Council’s Single Point of Access helpline is signposting residents to sources of support including numerous voluntary and community organisations.  

An enhanced shopping service is due to launch this week – a separate bulletin will be sent out with full details including a phone number for residents to call.    

Voluntary and Community Sector services in response to Covid-19

Under-65 food distribution service 

KCSC, in partnership with RBKC and the Volunteer Centre Kensington and Chelsea as part of the Community Resilience Group, supported by the Venture Centre, Bay 20 and SMART, are running a food distribution service for vulnerable individuals and families who are under 65.    

Applications for the service can be made as follows:

  • By organisations using a standard referral form which is then sent to covid19foodsupport@rbkc.gov.uk.
  • The form can be completed over the phone, by organisations or individuals calling RBKC's Single Point of Access helpline on 020 7361 4326.
  • Individuals can also access the referral form online via the Council website.

KCSC is keen to increase the number of referrals into this service. Organisations, community groups and others are asked to ensure that all of their service-users or other contacts who may be eligible for the service are aware of it.  

If you have any queries then please call KCSC in the first instance, on 020 7243 9800 or the Venture Centre on 020 8960 3234. 

65-plus service  

Age UK K&C, with many local partners, is leading on providing additional support for people of 65 and older.   Free Care packages with food and basic essentials will be delivered to people over 65 who:  

  • Are self-isolating 
  • Live alone (or with a partner also over 65 also self-isolating)
  • Do not have local support networks who can bring food and supplies to them  
  • Have consented to receive the service  

For more information please visit Age UK K&C’s website.  If you wish to refer an older person in RBKC who meets the criteria above, please email their contact details to covid19refer@aukc.org.uk

KCSC helpline for the Voluntary Sector, agencies and health professionals  

KCSC is now running a helpline for use by organisations and professionals wishing to refer or signpost their clients to other services.   

Shopping service

KCSC is working with voluntary and community sector partners to co-ordinate a ‘shopping’ offer for vulnerable people unable to access food for themselves, who aren’t eligible for food distribution services.  This service is available now – just contact KCSC by calling the KCSC helpline for more information.  An enhanced service is due to launch this week.

Information needed! What services are you currently running?  

KCSC continues to gather and update information from organisations about services that are now in place to support residents and the Covid-19 response, so that enquiries can be signposted effectively, including from the council’s main helpline.

Please, get in touch to share this information with us if you have not done so already – email support@kcsc.org.uk and we’ll call you back or video call you as soon as we can.  

Emergency support for funding applications   

KCSC is offering the following support to any organisation working with residents in Kensington and Chelsea:  

  • Proof-reading grant applications 
  • Advice and guidance on project planning (whether longer-term or short-term in response to COVID-19) 
  • Telephone, video call or email support to structure funding applications 
  • Information, advice and guidance on short/long-term organisational development priority  

Please email support@kcsc.org.uk   

Additional information 

Latest Government guidelines, in summary
- Latest guidelines from Public Health England and NHS England, including guidelines on working in the community and home visits
RBKC dedicated Coronavirus (Covid-19) web portal
Doctors of the World updated Covid-19 Translated Guidance
- Age UK Food Bank Essentials Needed

Click here for e-bulletin


News Types: 

Related News


We provide a range of services to local organisations such as help with setting up, develop, fundraise or improve your monitoring and impact recording.


Find out more



We provide a range of services and links that enable you to be involved and active in your community, whether it’s through volunteering, joining resident-led groups or accessing local services and activities.


Find out more