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Information regarding homelessness in the borough

If you see a rough sleeper in Kensington in Chelsea you can report it in 1 of 2 ways. 

1) Contact the Street Population Outreach Team
Tel: 020 7341 5210/020 7361 3008

2) or Contact Streetlink (this can also be used for reporting rough sleepers outside of Kensington and Chelsea)


When reporting rough sleeping please try to have as much of the following information available as this will help find the person:
1) A specific location for the rough sleeping site. 
2) Details of the time that the rough sleeper has been seen at the location.
3) Any information about the rough sleeper that will help find them (gender, approximate age, what the person looks like, what they are wearing).

If a person needs urgent medical assistance or you believe they are under 18 years of age please call 999

What the Street Population Outreach Team do

The team works a variety of shifts including late nights and early mornings assessing all rough sleepers in Kensington and Chelsea. We can refer to accommodation projects, but not always immediately, dependent on the individual’s circumstances. For example, they may have to wait for a space to become available in supported accommodation. The team are not out every night but they aim to respond to all new referrals of rough sleeping within 48 hours. During bouts of severe weather, extra shifts are carried out and emergency shelters are provided.

For more information on what services are available in the borough please follow this link:

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