Do your service users know all there is to know about Personalisation?

Do your service users know all there is to know about Personalisation?

Do your service users know all there is to know about Personalisation?

Personalisation is about the service user being at the heart of any service that is provided for them and this means they are central to shaping the services they need. 

The voluntary and community sector is an essential part of the Personalisation agenda as many organisations deliver user-focussed services that seek to understand and respond to providing an holistic service or to be part of a pathway that supports an holistic approach.

KCSC along with One Westminster has been engaging with Adult Social Care commissioners across Westminster City Council and the Royal Borough of Kensington and Chelsea who are undertaking a review of services that are provided by the voluntary and community sector and are keen to talk to users of your services to get a better understanding of their needs.  

Whilst residents who are eligible for adult social care services and may already be in receipt of a personal budget will be a necessary part of the consultation, they also want to speak to service users more generally about local services and their expectations.

If you want officers from adult social care to facilitate a discussion with your service users please contact Ella Beckett at

Both KCSC and One Westminster want to ensure that any changes that may take place as a result of the review, also considers the needs of voluntary and community organisations that require stability in order to adapt.  We will want to ensure the VCS voice is fed into any developments so will keep you updated throughout 2019.

Angela Spence
Chief Executive Officer

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