The Charity Commission recently sent a customer survey to gather feedback on their services and their website.
The Charity Commission is changing so that charities can deliver greater benefit to society, and they can improve the service they provide to all their customers.
You may have been in contact with them for a number of reasons in the past year - to register your charity, or update your charity’s details, to file your annual return, or to ask them for advice or permission to do something. They may have even contacted you because of a concern about your charity or something that needed putting right. Or you may have had no contact with them at all.
If you have been in contact, they hope that they provided a good standard of service that helped you. If not, they want to learn from that and do better in future. If you haven’t been in contact with them, they would be interested to find out more about why not - is there help that you needed but could not get from them?
The survey should only take about 15 minutes to complete. It is being hosted by their research partner, Populus.
Charity contacts have been selected to take part in this survey by random sample, and your participation in the survey will remain completely anonymous. If you want to know more about how they look after your personal information, you can view the Charity Commission’s Personal Information Charter on their website.